Privacy Policy

Last updated: November 22, 2024

IgniteX Agency (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, ignitexa.com, or use our services. It also outlines your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

By using our website or services, you consent to the terms of this Privacy Policy.

1. Data We Collect

We collect the following types of personal data:

1.1 Information You Provide

  • Contact Information: Name, email address, phone number, and postal address (if provided).
  • Business Details: Information about your company or business, including its name, industry, and needs.
  • Payment Information: Details provided when purchasing our services (processed securely via third-party payment processors).

1.2 Automatically Collected Information

  • Technical Data: IP address, browser type, operating system, and device information.
  • Usage Data: Pages visited, time spent on our website, and interactions with content.
  • Cookies and Similar Technologies: Tracking technologies to enhance user experience (refer to our Cookie Policy for details).

2. How We Use Your Data

We use your personal data to:

  1. Provide Services: Deliver the digital marketing, graphic designing, and website design services you request.
  2. Improve User Experience: Analyze how visitors use our site to optimize its functionality and content.
  3. Communicate with You: Respond to inquiries, provide updates, and share promotional materials (only with your consent).
  4. Ensure Security: Monitor and prevent fraudulent or unauthorized activities.
  5. Comply with Legal Obligations: Meet our regulatory, tax, and contractual responsibilities.

3. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

  • Consent: When you voluntarily provide personal information for specific purposes.
  • Contractual Necessity: To fulfill agreements and provide services.
  • Legitimate Interests: For business operations, including improving services and maintaining website security.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We value your privacy and do not sell your personal data. However, we may share your information with:

  1. Service Providers: Trusted third parties providing hosting, payment processing, and marketing support.
  2. Legal Authorities: When required to comply with legal obligations or protect our rights and safety.
  3. Business Transfers: In case of mergers, acquisitions, or other business restructuring.

All third parties with whom we share your data are bound by confidentiality and GDPR-compliant agreements.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Service Data: Stored for the duration of your relationship with us and as required by law.
  • Analytical Data: Retained in anonymized form to improve website performance.

When data is no longer needed, we securely delete or anonymize it.

6. Security Measures

We implement robust measures to protect your personal data, including:

  • Secure servers and encrypted communication protocols (SSL).
  • Access controls to limit data access to authorized personnel only.
  • Regular security audits and updates to address vulnerabilities.

While we strive for high security, no system is completely foolproof. Therefore, we cannot guarantee absolute protection of your data.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  1. Right to Access: Request a copy of the data we hold about you.
  2. Right to Rectification: Correct inaccuracies in your data.
  3. Right to Erasure: Request deletion of your data (“Right to be Forgotten”), subject to legal obligations.
  4. Right to Restrict Processing: Limit how your data is used in certain circumstances.
  5. Right to Data Portability: Receive your data in a portable format for transfer to another service provider.
  6. Right to Object: Decline certain uses of your data, such as direct marketing.
  7. Right to Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, please contact us at contact@ignitexa.com. We will respond within one month of receiving your request.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and improve services. For more details, refer to our Cookie Policy.

9. International Data Transfers

As IgniteX Agency is based in Libya, your data may be transferred outside the European Economic Area (EEA). We ensure all data transfers comply with GDPR requirements through appropriate safeguards.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Thank you for trusting IgniteX Agency with your personal data.